Task Forces

Former Task Force on Consumer Policy for E-Business

This task force monitored and provided input into initiatives which continue to seek to build confidence in transacting online such as the European Commission work on Trustmark assessment schemes and UN/CEFACT's development of recommendations regarding online dispute resolution and e-commerce.

In 2002, ICC conducted a comprehensive inventory of Alternative Dispute Resolution (ADR)/online dispute resolution providers in B2C and C2C disputes in cooperation with the OECD, and has posted on the ICC website http://www.iccwbo.org/home/ADR/inventoryhome.asp an information resource of dispute resolution services to help consumers and businesses identify ADR providers for disputes that arise out of online transactions.

This task force produced best practice work on online dispute resolution for B2C and C2C disputes and also on online customer redress.
Putting it right: Best practices for customer redress in online business, (.pdf - 16 pages)
Resolving disputes online : Best practices for online dispute resolution in B2C and C2C transactions, (.pdf - 16 pages)

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For more information please contact:

Ayesha Hassan
Senior Policy Manager
Executive in charge of Information and Communication Technologies (ICT) Policy
Tel: +33 1 49 53 30 13
Fax: +33 1 49 53 28 59
Email: Click here to send a mail

Elizabeth Thomas Raynaud
Policy Manager
E-business & Telecoms Policy; Marketing & Advertising Commission  
Tel: +33 1 49 53 28 07
Fax: +33 1 49 53 28 59
Email: Click here to send a mail

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